Return & Refund Policy

Return & Refund Policy – Zenakobnhaven

At Zenakobnhaven, we want you to love what you wear. If something isn’t quite right, our return policy is here to make the process simple and fair.

Eligibility for Return & Refund

You may request a return or refund within 14 calendar days of receiving your order if:

✔ The item is unused, unworn, and in original condition and packaging
✔ You contact us within the 14-day return window
✔ The item arrived damaged or defective

Non-Refundable Items

🚫 Worn, washed, or altered items
🚫 Items not in original packaging or missing tags
🚫 Final sale or clearance items marked as non-returnable
🚫 Gift cards or promotional items

How to Request a Return

Please contact us via the Contact Us page with:

  • Your order number

  • A brief description of the issue

  • Clear photos (if the item is defective or incorrect)

Return Process

  1. Review & Approval
    Our team will review your request and provide return instructions if eligible.

  2. Return Shipping
    You are responsible for return shipping costs unless the item is defective or incorrect.
    We recommend using a trackable shipping service.

  3. Refund Completion
    Once we receive and inspect the returned item, your refund will be issued to the original payment method within 5–7 business days.
    Processing times may vary based on your bank or payment provider.

Important Notes

  • Items must be returned in resalable condition with all original tags and packaging

  • Shipping fees are non-refundable, unless due to an error on our part

  • We reserve the right to deny returns that do not meet our policy criteria

  • Repeated or suspicious return activity may result in limitations

Need Help?

We’re here to assist! If you have any questions or concerns, reach out via the Contact Us page.

Zenakobnhaven – Wear What Moves You
Thank you for shopping with us!