Shipping Policy

Shipping Policy – Zenakobnhaven

At Zenakobnhaven, we’re committed to delivering your fashion finds quickly, safely, and beautifully packaged. Please review our shipping options, timelines, and important terms below.

Delivery Options & Timelines

We currently offer the following shipping services:

  • Standard Delivery: 4–7 working days

  • Express Delivery: 2–4 working days

  • International Shipping: 7–14 working days (subject to location)

Note: Exact options and costs are shown at checkout after entering your shipping address.

Shipping Costs

Shipping charges are automatically calculated based on your order total, weight, and destination.
Free shipping may be available during promotional periods or on qualifying orders.

Order Processing

  • Order Cut-Off Time: Orders placed before 1 PM (local time) are processed the same working day.

  • Orders after 1 PM will be processed the next business day.

  • Processing Days: Monday to Friday (excluding public holidays)

Packaging & Handling

Each order is:

  • Carefully packed to prevent damage in transit

  • Sealed securely for protection

  • Shipped with a tracking number for full visibility

Tracking & Notifications

Once your order is shipped, you’ll receive an email or SMS with tracking details to monitor your delivery status in real time.

Important Shipping Terms

  • Remote Areas: Additional charges or extended delivery times may apply

  • Missed Delivery: Redelivery fees may apply if no one is available to accept the parcel

  • Damaged Items: Report any damaged or missing items within 48 hours of delivery with clear photos for prompt assistance

Need Help?

For special requests like gift wrapping, urgent orders, bulk purchases, or questions about international shipping, please contact us via the Contact Us page. We're happy to assist.

Zenakobnhaven – Where Style Meets Simplicity
Thank you for shopping with us!