Terms of Service

Zenakobnhaven – Terms of Service

Welcome to Zenakobnhaven. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Definitions

  • Consumer: A natural person purchasing for personal use, not for business purposes.

  • Cooling-off Period: A 14-day period during which you may cancel your purchase without giving a reason.

  • Distance Contract: A sale made remotely, typically via our website.

  • Zenakobnhaven / We / Us: The company operating this online clothing store.

  • Durable Medium: Any format (e.g., email) that allows you to retain information for future reference.

2. Applicability

These Terms apply to all purchases made via zenakobnhaven.com. By placing an order, you confirm your agreement with these terms. The most recent version will always be available on our website.

3. The Offer

  • Prices are shown inclusive of applicable taxes.

  • Product descriptions are accurate to the best of our knowledge; images are illustrative.

  • We reserve the right to update or withdraw offers at any time.

4. Orders & Contract Formation

  • A binding contract is created once payment is completed and an order confirmation is issued via email.

  • We reserve the right to cancel orders due to errors, stock issues, or suspected fraud.

5. Right of Withdrawal

  • You may cancel your order within 14 days of receipt.

  • Items must be returned unworn, unwashed, and in original condition.

  • To initiate a return, contact us via email with your order number.

6. Returns & Refunds

  • Return shipping costs are the customer’s responsibility.

  • Refunds are processed within 14 days of receiving the return or proof of return.

  • Only the product cost and standard shipping will be refunded.

7. Delivery

  • Orders are typically delivered within 3–10 business days.

  • If delivery exceeds 30 days, you may cancel the order for a full refund.

  • In case of unavailability, a suitable alternative may be offered.

8. Pricing & Payments

  • All prices are final during promotions.

  • Accepted payment methods: Visa, MasterCard, PayPal, and others as listed at checkout.

  • Any billing discrepancies must be reported within 7 days of purchase.

9. Product Quality & Warranty

  • Our garments are inspected for quality and should match the descriptions provided.

  • Warranty does not cover damage from misuse, washing errors, or general wear and tear.

  • Issues must be reported within 7 days of delivery.

10. Complaints

  • Please report complaints via email within 7 days of receiving your order.

  • We will respond within 14 days with a resolution.

11. Force Majeure

Zenakobnhaven is not responsible for delays or failures caused by events beyond our control, such as natural disasters or technical disruptions.

12. Disputes & Governing Law

  • We aim to resolve disputes quickly and fairly.

  • If necessary, unresolved disputes may be escalated to a third-party mediator.

  • These Terms are governed by the laws of [Your Jurisdiction], unless otherwise required by local consumer laws.

13. Updates

Zenakobnhaven reserves the right to amend these Terms at any time. Updates will be posted on our website and take effect immediately upon publication.

Contact:
For questions, returns, or complaints, contact us at:
🌐 www.zenakobnhaven.com